1 reviews | Active since Oct 2016
MTN insurance
<p>On the 03/12/2016 I upgraded my contract to Samsung Galaxy S6 Edge + and I took insurance the very same of upgrade at MTN sore, policy number 12065 (I have signed copies at MTN store) at Calnton center MTN. I insured phone and sim. On September I only find out that my phone is not insured while I want to request my new sim. I went to MTN Sadton to inquire on the about this and they tried to explained what happened while re-applying for the new insurance, policy number ********** 2. On the 20/10/2016 I called MTN and they said they will get back to me, definitely they did by sending an email declining my insurance application and I send them an email the very same day requesting them to consider my first application, I am prepared to pay from the very someday I made application but with our agreement.</p> <p> </p> <p>Please assist my phone get insured.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Good day,
Thanks for respond, I received a call from MTN on Tuesday regarding my query and they promised to send an email and get back to me but I never receive anything feedback since.
Good day,
Thanks for respond, I received a call from MTN on Tuesday regarding my query and they promised to send an email and get back to me but I never receive anything feedback since.