MTN insurance

<p>Regarding a claim that was done 2 months and 3 weeks ago. After my review a got a call from Vera who said I will have the phone back this week, so I received an email from Madisa Ralebofu advising that she has sent an email requesting for the phone to be collected at the Southgate on the 20/10/2016 . </p> <p> </p> <p>on Monday the 23/10/2016 I went in the store just to check or follow up, the lady at the store told me that the guys from claims sent me an sms asking if I want this phone repaired I told her that I didn't receive no sms, I was annoyed even more as they've had the phone for more than 2 months and still I was advised that the phone will not be fixed till i respond to an sms that I still have not received even today.</p> <p> </p> <p>This has gone for far to long, I haven't had to use the device that's part of the 24 months contract and it's going for the 3rd month now for just fixing a cracked screen, and it is not fair that it is expected that I pay for something I don't have and I also feel that as a consumer I have being exploited and ******.</p> <p> </p> <p>Can I please get help!</p>