MTN insurance

<p>I have made a claim as my Iphone 6 screen cracked mid September, I went to the MTN store in Southgate to do my claim the advisor at the store Reggy told that they'll send a driver to come pick the phone up from either at work or home within 14 days I never got a call within that 14 days and the phone was never collected.</p> <p> </p> <p>I went back to the store explained to Reggy that the phone was never collected Reggy advised me that if I leave the phone in store they don't offer a temporary , cause I needed a phone to use while the Iphone is getting fixed I decided I'll give them a second chance and give them an alternative number to call when they pick up or collect the phone waited another 14 days or more but the phone was not collected.</p> <p> </p> <p>I decided to go back to the store explained my frustration and the inconvinience and decided to leave the phone in store . It has been 4 weeks of up and down about deactivating the Find the Iphone application the guys in store Reggy deactivated it, I went to the Istore in Cresta to deactivate it , I have asked a friend who works at Telkom to deactivate which everyone confirmed that it was but I still got the response from MTN that it's not deactivated . On the 23rd of October I went in store and sat with Reggy to make sure that Find my Iphone is now deactivated and I was promised that I'll have the phone back the latest Tuesday the 25th of October even now I'm still waiting for the phone. I haven't had the pleasure to use my phone for 2 months and I've paid for the device. MTN should not bill me for the device for the past 2 months that they've had the phone really irritated</p>