Mtn insurance

<p>I believe this is the second time im complaining about the service I keep getting from mtn , and this time its abojt their insurance company. My phone was booked in for repairs at HVRC on the 19th of july, days later I made a deposit of R300 as per my excess payment I e-mailed the proof of payment through to insurance. I kept on calling HVRC and about 2 weeks ago I was told that my phone is fixed and is awaiting payment from insurance. I have been calling insurance for that 2 weeks since the phone was fixed to tell them to pay.I've been getting the same response: the supervisor will call HVRC to release the phone , I've been given a number of USDs but the repair centre says there is no proof of payment attached. I don't know how many times I have to be sent from end to end regarding insurance paying HVRC.I am paying for a phone I do not have in my hands , now tell me does that make sense?</p>