MTN Insurance

<p>I bought a Samsung S6 Edge in January 2016, the handset cracked the screen in June. I took it for repairs on 21 June 2016. MTN never send an correspondence or update regarding the repairs until now. I called their call centre, The call centre lady called Gugu was totally useless and she just gave me a response of "We are waiting for spare parts" She doen't have any clue on which part?, What is the ETA on the parts delivery? No information after a month of no update and waiting in vein. Above all they get their insurance premium without fail.</p> <p> </p> <p>This has been a worst insurance ever. If they can fix my handset why can't they replace it as I'm covered for replacement value.</p> <p> </p>