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tE
tanya E

1 reviews | Active since Jul 2016

26 Jul 2016, 05:24

mtn insurance

<p>mtn insurance are the worste, i logged a claim on 27/04/2016 since then i treid phoning the insurance number - no answer , i have even gone to MTN itself only to get a responce saying they do not deal directly with the Insurance department and gave me the same number that there is no answer to , also i have sent several emails to MTN Insuance but no response, the automatic email states that it can that up to 5 days for a response that is stil even better that 4 months . i need my phones screen to be repaired as soon as possible ,as it doesnt help that i am paying for insurance but clearly this is ***** !!!!</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply26 Jul 2016, 06:17
Official

Good Day Tanya Engelbrecht

Thank you for your post.

Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ: **********

tE
tanya E's update29 Jul 2016, 12:12
Reviewer Update

i still havent recieve any feedback regarding this nor has any one contacted me !!!!!!!!!!!!!!

tE
tanya E's update15 Aug 2016, 05:45
Reviewer Update

it has been three weeks now since i post this review from mtn insurance and not even complaining on Hello Peter helped .

this is very bad service from mtn insurance since i cannot use my phone any more

i do not know what to do any more as i am paying for insurance but thereis actually no insurance cover ?