1 reviews | Active since Jul 2016
Mtn insurance
<p>My Samsung S6 was ****** from my car more than 6 weeks ago. The MTN shop in Modimolle tried on numerous occasions by either phoning or emailing Mtn with regards to my claim. They informed me that they would hold the line sometimes for more than 1 hour, just to be cut off. On 29 June 2016, I have emailed Mtn insurance myself. The reply was that due to technical problems their turn around time for responses are 5 days. Today is 15 July 2016, and still have not received any reply. I find Mtn's service absolutely pathethic! </p>
Good Day Tersia van Rheede
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Tersia van Rheede
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********