1 reviews | Active since Jun 2016
MTN Insurance
<p>I have been experiencing problems over the last few months with the battery life on my iPhone 6. My handset is under contract with MTN and I have insurance for my handset with MTN Insurance too. I called MTN Insurance who requested I take my handset into their walk-in centre in Midrand whereby they will check my handset whilst I wait. I took my handset through on the 25/05, I was then informed that they can't assess it whilst I wait, they will log it with MTN Insurance who will contact me, collect my handset from me and issue me with a loan handset. My claim was booked and I was given a ref no, to date I am still waiting for MTN Insurance to contact me.</p> <p> </p> <p>I went to Twitter to try and escalate the matter but was shunted between @MTNza and @MTNzaService with still nobody taking responsibility for my claim.</p> <p> </p> <p>I pay my MTN bill on time every month, MTN Insurance have been gladly accepting my premiums but now when they (MTN) need to deliver on their obligations/cover, there is NO service. I have this contract with MTN for over 16 years and to be perfectly honest, this lack of service is absolutely shocking. </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance Division to assist with an update on claim submission. A call back will be done once feedback is received on claim status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance Division to assist with an update on claim submission. A call back will be done once feedback is received on claim status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Hi Kevin,
I received a call from an Adrian last week Wednesday, he required to speak to my wife (the account holder), I gave him her details and requested he do the security checks and come back to me as I am the handset/contract user and I pay for the contract too which can be verified via my banking details. I have not heard from him/MTN Insurance since. My wife received a call from MTN Insurance yesterday confirming that they will be contacting her today to arrange collection of the handset and unfortunately, contrary to what I was previously advised by the walk-in centre, they do not have any loan handsets and therefore can't assist with one. My handset is valued at R14000, the 128GB iPhone 6, which was top of the range at the time of my upgrade, people who purchase this level of smart phone, require it for all the functions it is able to provide and in most cases, certainly mine, are dependable on the handset for home and work. To take 4 days short of a month to get to this stage with MTN and now be told we can't assist or cover you the way we previously informed you, is totally unacceptable.
It is further discouraging that event at this complaint level, the urgency and appetite to resolve this matter is of no priority to MTN.
Can I please have the contact details for the office of Mr Phuthuma Nhleko to escalate this matter further? Clearly you under-estimate the severity of this case.
Regards
Hi Kevin,
I received a call from an Adrian last week Wednesday, he required to speak to my wife (the account holder), I gave him her details and requested he do the security checks and come back to me as I am the handset/contract user and I pay for the contract too which can be verified via my banking details. I have not heard from him/MTN Insurance since. My wife received a call from MTN Insurance yesterday confirming that they will be contacting her today to arrange collection of the handset and unfortunately, contrary to what I was previously advised by the walk-in centre, they do not have any loan handsets and therefore can't assist with one. My handset is valued at R14000, the 128GB iPhone 6, which was top of the range at the time of my upgrade, people who purchase this level of smart phone, require it for all the functions it is able to provide and in most cases, certainly mine, are dependable on the handset for home and work. To take 4 days short of a month to get to this stage with MTN and now be told we can't assist or cover you the way we previously informed you, is totally unacceptable.
It is further discouraging that event at this complaint level, the urgency and appetite to resolve this matter is of no priority to MTN.
Can I please have the contact details for the office of Mr Phuthuma Nhleko to escalate this matter further? Clearly you under-estimate the severity of this case.
Regards
Hi Kevin,
I am extremely appalled at this service from MTN. I have still not received a call or response on my claim. Shocking service from MTN Insurance and in general MTN.
Hi Kevin,
I am extremely appalled at this service from MTN. I have still not received a call or response on my claim. Shocking service from MTN Insurance and in general MTN.