KB
Kagiso B

1 reviews | Active since Apr 2013

09 Jun 2016, 09:22

MTN Insurance

<p>I desperatly need help in processing a claim as I use the phone for business purposes, the email received says 5 working days and i cant afford to wait that long, my email reference number is (***7) my alrenative number is ***</p>

0
Replies (5)
MTN South Africa
MTN South Africa's reply09 Jun 2016, 09:38
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to our Insurance Division to assist with the claim submission and to advise on a loan device. A call back will be done during the course of to day to advise on claim process.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

MTN South Africa
MTN South Africa's reply09 Jun 2016, 09:38
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to our Insurance Division to assist with the claim submission and to advise on a loan device. A call back will be done during the course of to day to advise on claim process.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

KB
Kagiso B's update09 Jun 2016, 14:57
Reviewer Update

I was promised to be called today, still nothing!!!

KB
Kagiso B's update10 Jun 2016, 06:54
Reviewer Update

Still no reply or call, what is the use of the reply??????????????????????

KB
Kagiso B's update14 Jun 2016, 13:13
Reviewer Update

Still nothing, no call no reply, What the hell is going on?