MTN Insurance

<p>I have been a MTN customer for a number of years now, i had a accident with my Iphone and being an insurance holder i enquired the process to claim. the request was sent on the 28th March 2016 and on the 27th April i have recieved a response stating the claim was loaded and the phone would be collected. The Phone was collected on the 6th of May 2016 and i was told i would get my phone back in 2 weeks from the date of collection. I have not recieved any feedback in those 2 weeks, i then contacted the call center, i was told that i need to pay a R150 excess for my phone to be released and delivered to me. I was upset at the fact i had to call to find this out, surely i should have been contacted and asked for this. However i made the R150 payment on the 24th May 2016, i sent the proof of payment shortly afterwards to '***' to date i have still not been contacted and i have tried to call the contact center again and i end up waiting 20mins with no answer.</p>