DS
DIANE S
1 reviews | Active since Jul 2013
15 Feb 2016, 15:26
MTN INSURANCE - ***5
I RECEIVE NO RESPONSE FROM MTN INSURANCE ON EMAIL OR TELEPHONE. MY CELL WAS REPAIRED BUT WHEN THE REPAIRED CELL WAS DELIVERED IT HAD NOT BEEN REPAIRED PROPERLY (MEMORY CARD KEEPS FALLING OUT). I HAVE NEVER HAD SUCH BAD SERVICE. MY EMAILS ARE READ BUT NOBODY RESPONDS. I NEVER GET A NUMBER I CAN CALL ITS JUST CALL CENTRES AND EMAIL ADDRESSES. MTN HAS THE WORST CUSTOMER SERVICE. I HAVE HAD NO CELL FOR 3 MONTHS
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MTN South Africa's replyOfficial
18 Feb 2016, 13:25Hello DM VAN STADEN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
MTN South Africa's reply18 Feb 2016, 13:25
Official
Hello DM VAN STADEN,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo