1 reviews | Active since Aug 2015
MTN insurance
On the 02 August 2015 I hand delivered my broken iphone 5s at the MTN store in BlueRoute mall Tokai. The Consultant promised that the phone would be sent away the following day after confirming that I have an active insurance policy with MTN. Up until today I have heard nothing from the insurance. I have tried to call the insurance call centre on many occasions and could not get through due to network problems on their side. Firstly this is becoming a hassle and a very big inconvenience as I use my phone for business purposes and I am losing out thanks to your insurance.<br> <br> I have been a valued client of MTN for many years even before opening a contract in my own name. I am very disgusted in this lack of communication from the insurance side,<br> <br> Its been almost a month now and nothing has been resolved, I honestly feel like putting my money to better use with one of your competing service providers.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per records on our system your handset claim has been approved, there's an access fee of R150.00 that needs to be paid at the bank, for more information you need to communicate with the store who booked your phone via insurance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per records on our system your handset claim has been approved, there's an access fee of R150.00 that needs to be paid at the bank, for more information you need to communicate with the store who booked your phone via insurance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,