MTN INSURANCE

i am logging a complain to MTN insurance ,They are frustating me cause whenever i make a call to the MTN insurance department no one answer the call on this number or you get a message that they have bad nedwork connection for the past month . My phone has been broken since April and when i completed a claim form i followed correct procedure ,there is a automated reply coming back telling me i will be serviced<br> i phoned ,got hold of someone evenually and told me MTN was on strike and he promised they will get back to me .I have now waited almost 4months and nothing seems to happen or going to happen .<br> i went into Newtown junction MTN store a friendly consultant tried to assist ,she tried to call on my behalf still no help .everymonth they debit my account and never have problems with me regarding payment .<br> this is so frustating as i had to buy a small cheap phone just to be on Air ,I am really dissapointed in the way the insurance department deals with clients .I will not recommend no one to join MTN ever .<br> the reference number for my claim is ***7 the form has been submitted and my number is *** . Please sort out this mess .