MTN Insurace BAD and NO service delivery

HelloPeter - MTN 14 October 2015<br> Date of Claim : 14/09/2015<br> Person handled the claim : Patrick Mfelang [ MTN - Innovation Centre ] [Email Removed]<br> I have been trying to sort out my insurance claim for 30 days now.<br> I am still waiting for my phone and have tried calling MTN numerous times.<br> Ref nr 1. : #***8 date 14/9/2015<br> 2. : #***0 date 16/09/2015<br> 3. : Emailed Patrick Mfelang again on 24/09/2014<br> 4. : receive email from Ntombi Sibeko [ MTN - Innovation Centre ] [Email Removed] <br> and rep**** on 24/09/2014<br> 5. : email from Lezandre Adams [Email Removed]<br> 6. : #***0 date 28/09/2015 - Smart Phone Plus Repair Order<br> 7. : 28/09/2015 - Lezandre Adams - As per our telephonic discussion, kindly find the below call <br> reference number: ***.919667<br> 8 .: Email for Lezandre Adams - see is following up.<br> 9. : RE: Smartphone Plus Repair Order ***.919667 (#***3) date 8/10/2015<br> 10. : 9/10/2015 email from Ntombi Sibeko to inform me to make R150,00 <br> 11. : #***3 corporateinsurance [Email Removed]<br> Claim submitted : *** <br> Claim Reference No : *** <br> ***