MTN Insuarance claim

My phone has been damaged for 2 weeks now and i made a claim on the 2nd of February 2016 only to be told that the insurance will contact me to collect the phone for repairs and i will get loan phone meanwhile, until today i haven't heard word from the insurance.<br> <br> I called the Insurance line on *** more than 4 times a day holding for a consultant for 30 minutes or more until i give up because no one takes these calls, i went to Forest Hill where i purchased a phone they re-sent my claim form to insurance management but still nothing happens. <br> <br> I was given a reference number: ***