MTN inneptness and extremely bad customer care

This is now the 3rd time that MTN failed me during the past so many months.The last operator( I am currently as I am writing this spoke to, and who has had me on hold for 20 minutes.) is probably the most arrogant and selfabsorbed persin that I have EVER spoken to yes Agness that is you and as a sidenote this woman should lose her job she is definately NOT suited to work with public as she is trying to tell me what their service center told me without facts and by own admission not qualified to do so. Well that is dealing with the call center operator now to the main issue:

Apparently if you pay mtn incash because THEY do not process debit orders you have to make an arragement where in your life? Well I have continually done so even when my lines were cut. This month however guess what on the 13th of December at 13:15 I made a payment in cash as I was prompted to do by mtn because they apparently had a problem AGAIN with processing my debit order.Money paid everything sorted or so I thought well tillabout one hourago when my account was debited in effect causing a double payment well apparently there has been a mail sent to miss Masibuko but I am very sure that I will only receive my money back come January if this is the case MTN SA will definately come to see that despite what they may think business is easily hurt by due dilligence on behalf of a disgruntled customer. Let us see if they can take what we as customers NAY paying customers can do to their intrests when acting as one.MTN you have 48 hrs.