MTN Inkwazi Boardwalk, Richards Bay, NO customer service.

I would like to share my experience with whom ever reads this. I am a very disgruntled MTN user after using MTN for over 20 years. I have never ever been spoken to by a MTN employee than what happened to me on Sunday by Joy whom works in the Shop. Please note it is the MTN that is inside the Boardwalk Inkwazi Mall. The other Branch is fantastic.

Even if I didn't have the right documents, she had no right to shout at me Infront of the customers, even saying I'm going to lay a complaint against her. Her fellow colleagues were equally shocked and embarrassed, so I assume this is not the first time. Her words were "I DON"T CARE" - 10 minutes later I received a sim card from Vodacom with no hassles and I was treated with respect..

I even said I am not fighting with you, please don't shout at me. She said I don't care I am not helping you, next person in the q (they have no number system). The worst thing is I had an international Client with me and his question to me is, do all South Africans get treated like this? I will bringing in over 50 international customers in for Airtime and sim cards and she clearly doesn't want the business. So will be heading over to Vodacom as they are better with customer service than MTN Boardwalk Inkwazi (Shop inside the shopping centre)