MTN *****ING VOICE MINUTES from contract allocation

Dear MTN After numerous unsuccessful attempts at resolving my complaint. This will now be formally lodged with ICASA instead. As a very unhappy customer, being continuously charged for toll free number usage from my cell phone, I today learnt that this is in contravention of the Numbering Plan Regulations published in the Government Gazette of March 2016. So not only are you lacking in customer service, providing misinformation to your customers and *****ING my minutes without shame, you are doing so *******ly. I am posting this not as a curtesy in notifying you, but to all the other MTN customers also subject to this theft.