MTN *****ING FROM CLIENTS

***** CASE ***: A person working for MTN (nobody knows who) keeps increasing the payment limit on my cell account and goes on a buying spree which is then recovered from my current account. First reported on 12 Feb and the limit was then reduced to R0.00. In May the limit was once again increased and I was debited with an amount of R1905,05. On 29/6 I was debited with R3744,76. I reported the matter to the ***** department who told me to call them back in 21 days because they do not phone clients back to say to them whether the matter was resolved. Today, 31/7/2024 I was again debited with R2719,01. I phoned the helpdesk (?) at 19:58 and after a while, I was transferred to the ***** department to a Thembisile Mhlongo. I gave her the case number and she confirmed to me that after 31 days the ***** department has not moved one inch in resolving this matter. I was placed on hold and then cut off. I have been with this company since 1991 and this is the way they treat a loyal customer - their staff are *****ing from clients and their system is unable to identify the name of the person increasing the payment limit?????? I need these amounts to be refunded ASAP.