MTN *****ing customers monies

I had the very unfortunate experience of with dealing with MTN. I purchased a WIFI contract with them in January 2025. Having had this router which is supposed to be uncapped Wifi, for 2 weeks, i was told ive reached my "fair usage data" which i did not understand the meaning of... i was not explained all this. Having reached my fair usage, i could not connect at all to the Wifi, my TVs, everything was struggling. So on the 15th of February i returned the router to the store and cancelled my month to month contract. Suffice to say... they did not even try to retain me as a customer. They were very arrogant about the matter. I dealt with Barry at the Campus Square branch when cancelling. On the 19th i recieved an sms saying my device has been booked for a repair! I contacted MTN and they told me to go back to the store and submit the required documents! What documents???? Why did Barry not ask me for documents when i was there! I refused to go back and demanded my refund which they assured me i am due for seeing as though i only used it for 2 weeks. Since then calls have been logged and case numbers opened and closed with out anything being done. They requested the proof of payment from Paygate which i sent and they acknowledged reciept of! Since i sent the Paygate proof, nothing has been done. MTN now ignores me. I am at my wits end!! Do i just walk away from my money? How many other customers have walked away without resolution or refund?? Is this how MTN does business??

I will nerver again do business with MTN, they are ******* and ****s!