MTN *****ING CONSUMERS OVER

Early November I went into the Cape Gate MTN Store t/a MTN SA - MAVERICK TELECOMMUNICATIONS PTY LTD .

I took out a Home Unc FLTE 10Mbps FUP 500GB 2Mbps Contract date: 09-11-2021 to 16-10-2023. ZTE MF286R ***.

I put the sim card in the modem when I set it up in JHB. When I tried to connect to the modem, it said connected with no internet. I called the MTN call centre and they said the contract had been activated under *** and that I must Rica the sim card on my MTN app. I this and it still didn’t work. On 12 November 2021, I called the store and told them it still didn't. I was called back and told that Rica was stuck on activation and they sorted it out and I should reboot and it and it should be active and work. Guess what, it didn't work.

Then I was invoiced (see below) for the incorrect package that needs to be credited / reversed, for a contract and modem that still didn't work, see below:- Home Unc FLTE 10Mbps FUP 500GB 2Mbps Contract date: 09-11-2021 to 16-10-2023 Description Service Reference From To Amount excl. VAT Inclusive Data (Pro-rata) *** 09-11-2021 16-11-2021 0.00 Inclusive Data *** 17-11-2021 16-12-2021 0.00 Itemised Billing (Pro-rata) *** 09-11-2021 16-11-2021 0.00 Itemised Billing *** 17-11-2021 16-12-2021 0.00 MyMTN Home Unc FLTE 10Mbps (FUP 500GB - 2Mbps) (Pro-rata) *** 09-11-2021 16-11-2021 115.71 MyMTN Home Unc FLTE 10Mbps (FUP 500GB - 2Mbps) *** 17-11-2021 16-12-2021 433.91 ZTE MF286R *** 09-11-2021 16-11-2021 0.00 Sub total : (excl. VAT) R549.62

I was told on 19 November 2021 and that the billing was being sort, but that still hasn't happened. The modem was still not working.

I came back to Cape Town and it still didn't work. We were then told that there was a reset button on the top of the modem and that I need to press it by using a needle or paperclip and hold the button down for approx. 10 seconds before it resets. My husband that works in IT, set it up, did the reset, reboot and it still came up with the same error.

We took the modem and sim card back to the store and we were told that they have 5 to 6 modems that have been returned because there is a fault with them. We handed everything over to them and they said the contract would be cancelled and all invoice would be reversed and credited to me.

The wait began and we were told several times that the cancellation is in progress and I will not be charged for any service cancellations. Bearing in mind that I was forced to pay invoice above because I received a SMS saying that my other MTN line has been suspended due to only paying the subscription for my tablet but not paying the above mentioned invoice.

The incorrect package was never sorted, not reversed and still not cancelled. Now MTN wants more money for something I don't have and that was supposed to be cancelled. Now MTN wants another payment or else they will suspend Contract that I use with my Tablet and have had for years.

On 22 December 2021, I received an email from the store:- "I’m really sorry for the delay – I’ve logged this again with my RSM and Retentions Manager as the original ref that we logged (***) is still open – I’m hoping to get response today and will revert once I have the feedback – I’ve already informed MTN billing department that the credits need to be passed for the charges as you could never use the service and that there’s Zero usage on the contract as you could never activate it".

Whoever owns this store, is enjoying the monthly rebate / commission on this contract. THIS IS DISGUSTING!!!!

I WILL NOT PAY ANOTHER CENT AND IF MY OTHER SIM CARD GETS LOCKED, it CAN BE CANCELLED AS WELL AND I WILL NEVER DO BUSINESS WITH MTN AGAIN.

Hope someone bothers to resolve this or the store owner gets this sorted out.