MTN *****ing clients hard earned money.

My debit order for September 2023 went off for higher amount. When I requested a reason I was told that I upgraded and this was pro rata amount. However when I spoke to the mtn consultant I explicitly asked if I will be charged and she said no this is a thank you from MTN.

I have requested for the call to be listened to but MTN has been ignoring my request.

This is not the 1st time they are debating more money. They previously stated I requested an upgrade before my old contract was concluded. However that too was a lie and call was also never listened to as I asked Bogani to cancel the upgrade and I would upgrade a week later when my contract was up.

MTN is *****ling from it's clients and they do not want to take responsibilty for false advertising.

I contacted the direct sales call centre and after being transfered to the 3rd person my call was cut whilst explaining that I required the transactions reversed and the migration cancelled. Every call I make ro MTN is going unresolved