MTN *****ing Airtime & Poor Customer Service

I am extremely disappointed and frustrated with MTN’s continuous theft of my airtime. This is not the first time I have experienced this issue, and every time I call customer care, I am met with excuses such as “the system is offline.”

Most recently, I had no network for six hours, and when I finally got service back, I checked my balance only to find that my entire R250 airtime had been depleted. When I called customer care, I was given the usual excuse that I was “out of bundle.” However, I still had active data, so why was my airtime used instead of my data?

This is an ongoing issue, and I know I am not the only customer complaining about how quickly MTN data gets depleted and how airtime mysteriously disappears. The lack of accountability and transparency is unacceptable.

To make matters worse, MTN’s customer service is **********—unhelpful, dismissive, and full of scripted responses that do not resolve the issue. Instead of assisting customers, they give false explanations and no real solutions.

I am beyond disgusted with this service and will be switching to another network immediately. I will also be warning others to avoid MTN at all costs.