MTN *****ING AIRTIME AND OFFERS NO CUSTOMER SERVICE

MTN Stole my mom's airtime from her brand new phone while promising to double her airtime on first purchase of R5 airtime or more. We bought R30 airtime and few minutes later without downloading or opening any apps, the balance was R22. When you call MTN you cannot talk to anyone, they only have automated voices on their so-called customer service line. The worst network in terms of customer service. We want to talk to humans on our issues MTN not robots and condescending recorded messages. Get your act right AND STOP *****ING AIRTIME OF USERS.