MTN *****ing

All the airtime and data on my wife and my own accounts, suddenly disappeared from our contracts on the 13th of January 2024.

I have contacted customer care various times and I went into my branch.

They rep**** saying that there was a number upgraded and all airtime was forfeited on both our numbers due to the upgrade. The number supp**** was an unknown number and no upgrades was made by us.

Someone opened two different contracts on my name, escalating my account with more than R2500 a month.

I have opened an investigation with the SAPS and the MTN ***** department. It still takes 3 weeks for the investigation to be concluded. It is two months since I questioned this and still nothing has been concluded!!!

We still don't have any airtime or data. No answers accept an insanely high bill and still expected to pay for the service we didn't have. How is something like this even possible??