MTN infringes on consumer rights

Dear MTN

I'm very much unhappy with how my account was handled. In December last year I closed my contract account, after much struggle. Anyway, to my knowledge my account was up to date. None of your consultants eluded to me that there was an invoice outstanding of R323. Your legal department without contacting me regarding the outstanding invoice decided im a bad payer and listed the outstanding invoice on my credit profile which obviously affects me negatively!

Noticing that, I contacted your call centre 2 times and spoke to 2 different consultants, with the following references ***, ***, who communicated that they have passed on my query to the legal department and they will contact me within 48 hrs. That was 2 weeks ago. My query has not been resolved despite your system sending me a message to the contrary.

What your legal department did infringes on my rights as a consumer to be made aware of any outstanding amounts and be given a chance to settle prior to the legal department listing me as a bad payer.

I'm highly disappointed in your *********** customer service.