GK
Golara K
1 reviews | Active since Aug 2013
04 Sept 2017, 15:44
MTN inflexibility makes it impossible to upgrade contract and keep my number
I've been an MTN contract customer for 11 years. I am now on a voice/data only contract. My phone broke last week, I desperately need a new phone, however MTN policies will not let me keep my number and upgrade my existing voice/data contract until my current contract expires (Feb 2019).
MTN - why is it easier to get a phone through a different network provider and port my number, instead of upgrading my current MTN contract to add a device and keep my number? Why do you make it impossible for me to pay you more money? How can this make business sense?????
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Replies (1)GK
Golara K's updateReviewer Update
20 Sept 2017, 13:02Hi Kabelo,
After endless issues, i managed to get an upgrade, and was told i'd get a new phone in 3 - 7 working days. 11 working days later, I haven't gotten my phone, nor been contacted. I have called 083 1 808, ********** , called Retentions, the courier company and sent an email to MTN customer service. Two weeks later and literally holding on the phone for hours, i don't have a replacement phone or any information as to when i will get it.
Do you realise that if i'd gone to your competition, I would have gotten a new phone the same day? Kabelo, I don't want apologies or your understanding or confirmation of my complaint. I need results or information. And if not, clearly my business is inconsequential to you, and I'll take it elsewhere.
GK
Golara K's update20 Sept 2017, 13:02
Reviewer Update
Hi Kabelo,
After endless issues, i managed to get an upgrade, and was told i'd get a new phone in 3 - 7 working days. 11 working days later, I haven't gotten my phone, nor been contacted. I have called 083 1 808, ********** , called Retentions, the courier company and sent an email to MTN customer service. Two weeks later and literally holding on the phone for hours, i don't have a replacement phone or any information as to when i will get it.
Do you realise that if i'd gone to your competition, I would have gotten a new phone the same day? Kabelo, I don't want apologies or your understanding or confirmation of my complaint. I need results or information. And if not, clearly my business is inconsequential to you, and I'll take it elsewhere.