Mtn inept service!!

<p>On the 21st of December I app**** telephonically for the Woza Wednesday promotion.</p> <p> </p> <p>On Thursday the 22nd of December I get an sms to say the application has been declined. I phone to find out why and get told, sorry the application was incorrectly captured. It get recaptured and approved same day.</p> <p> </p> <p>9th of January the handset and sim gets delivered, a black Samsung A5. We ordered gold.</p> <p> </p> <p>To date the promotional bundles have not been loaded on the account. Multiple emails to a Gilian Collins, multiple calls to MTN sales and 808, multiple messages on social media... and still nothing.</p> <p> </p> <p>The level of ineptitude is astounding.</p> <p> </p> <p>Please advise. </p> <p> </p> <p> </p>