NM
Nabeela M
1 reviews | Active since Dec 2017
01 Dec 2017, 08:40
MTN - INEFFICIENT
My contract ended in October 2017 and I opted not to renew it.
Despite having ported from my contract MTN continues to debit my account. I have sent numerous emails and made a number of calls to the 808 Number (where you wait for hours and no one answers) but to no avail.
MTN is thus being enriched at my expense.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Dec 2017, 08:29Thank you for your post.
Kindly note your invoices finalized on the 13th of each month and according to our records contract was terminated on the 23rd October 2017. Last payment due on the account was the 31st October for the invoice dated 13 October 2017.
Debit order submitted in October returned unpaid. Please note this is the amount required to settle the account.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
MTN South Africa's reply05 Dec 2017, 08:29
Official
Thank you for your post.
Kindly note your invoices finalized on the 13th of each month and according to our records contract was terminated on the 23rd October 2017. Last payment due on the account was the 31st October for the invoice dated 13 October 2017.
Debit order submitted in October returned unpaid. Please note this is the amount required to settle the account.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,