MTN inefficiency

I app**** for MTN contract 3 weeks ago. They have requested for document submissions. I have submitted the documents for the 4th time. Each time they receive them, they respond to say, they will process the documents and let me know in 5 working days if my application is approved or decline. The 5 working days come and goes by to no avail of their response. I’m fed up now. I just ported my number to MTN so that I apply for the contract. I now blame myself as to why did I move to MTN.

The Mondo call center agents are young and not experienced enough to get to the bottom of your problem. Every-time you call for an application follow up, they just say MTN need documents. Even if you tell them that you have submitted those documents, they still insist that u Re-submit. They also don’t have any explanation as to why I’m being asked for documents over and over again.