MTN indescribable service

<p>On 18 November 2016 I called the MTN sales and spoke to Prince Monyamane and asked for two new contracts; one with a device and the other was sim-only. Firstly, my application was turned down and later approved. Sure enough, the device arrived at my address a few days later but there were no sim cards. I had to go to Kopano at MTN Direct in Centurion Mall to buy the sim cards (which should have arrived with the device) and they did not want to sell me the sim cards. I was given a lousy excuse of invoicing. I left without being helped. I then went to MTN Direct in Forest Hill city Mall in Centurion (Sthembiso Chaotsane). I was able to buy the 2 sim cards but the person who gave me service did not really want to help me. I left the store with two sims and she did not RICA them. For over a week I was unable to use the sims which were in my possession. I was told they were activated meanwhile I could not use them. In all this mess, Prince had not listened to instructions. he swapped the existing number I gave him to migrate from prepaid to contract to a wrong package. </p> <p>I called the RICA line and a guy called Kgomotso told me that he is unable to help me because the sim cards had been RICA barred and are inactive (not withstanding that I had been told the sims were active all along); I must go back to the shop. All the while I was being thrown back and forth between the sales agent (Prince) no one could pick up that RICA was not done on these two sim cards until I called again on the 4th of December when I was told that the sims were still not RICA. Only in the afternnon of the 5th December 2016 that Prince called someone to RICA the sim cards. So I wanted 8 days for MTN staff to figure out what was wrong and finally get connected. The 7 days grace period had already passed by this time without me actually using the device and testing it. </p> <p> </p> <p>I have never been so disgusted with the service from a network service provider the was I was with serivce from MTN. I received such indescribably appalling service. MTN and Telkom Mobile (a story for another day) are competing for a prize cup of appalling service. </p>