1 reviews | Active since May 2012
MTN increasing invoices, while on fixed contract, breaching the contract
<p>I have signed a contract, with fixed values, of R599, all inclusive, but debit R800+. I want this to be investigated and resolved and refunded. I have taken up with branches, call centre without any success.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The line is on My MTNChoice 100 minutes, the package allows you to set up your monthly spending limit for out of bundle spend and you get billed for extra usage/charges if the usage limit service is not set to R0.00. Please set your Usage Limit to R0.00 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The line is on My MTNChoice 100 minutes, the package allows you to set up your monthly spending limit for out of bundle spend and you get billed for extra usage/charges if the usage limit service is not set to R0.00. Please set your Usage Limit to R0.00 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Hi,
This was reordered and indicated a block when reaching the totals, right in the beginning upon signing the contract.
Hi,
This was reordered and indicated a block when reaching the totals, right in the beginning upon signing the contract.