LB
Leoni B

1 reviews | Active since Mar 2014

03 Jun 2015, 13:38

MTN increases monthly payment

I took out a One-to One contract via Foshini Stores from MTN, a few months ago. Then I received an sms to say the prices are going up on the contracts. I visited a Foshini store on 1 May 2015 and they phoned the One-to-One Department on my behalf to find out about the increase. I spoke to them, they of course stated that the phone call is recorded! During our conversation, I inquired about the price increase, as I have entered into the contract exactly because of the amount I could afford to pay. They assured me not once, but repeatedly that the One-to-One contracts are not being increased and the amount I am contracted to will remain the same for the duration of the contract. Then on 1 June I received a letter from MTN One-to-One that the amount I will have to pay is increasing. Although they also stated that the amount of airtime will increase as well, that IS NOT THE POINT! I chose the original amount because I have to budget and that is what I can afford. How can I get that recorded telephone conversation to prove that they assured me the contract amount will stay the same? At the least, it is dishonest?

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Jun 2015, 11:55
Official
Hello leonigrace,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Kindly note that all pricing was increased on 13-05-2015, and all customers were notified accordingly. As per our terms and conditions MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
Subscribers can visit www.mtn.co.za for the updated pricing, product info and T&Cs.

Thank you
Wenzile Masina
REQ:***

Best regards,