AM
Alfredo M
1 reviews | Active since Apr 2015
29 Sept 2015, 11:50
MTN increased out of bundle data rates
MTN has increased rates of out of bundle data on company contracts, which stated that rates should remain fixed throughout contract period. I have paid monthly average of R50- R100 additional to cost of contract per month. Now I'm paying R2000-R3000 extra every month. The queries registered comes back from Yvonne Papi with no real reason, but that rates has changed to 99c per MB on out of bundle data... this has influenced 1000's of corporate MTN users which were not yet out of contract term...Can someone at MTN please look into this as its becoming frustrating.
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MTN South Africa's replyOfficial
30 Sept 2015, 14:10Hello Alfredom,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing supervisory team for assistance and here is your reference number for a follow up REQ:***
Warm Regards
Nompumelelo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing supervisory team for assistance and here is your reference number for a follow up REQ:***
Warm Regards
Nompumelelo
MTN South Africa's reply30 Sept 2015, 14:10
Official
Hello Alfredom,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing supervisory team for assistance and here is your reference number for a follow up REQ:***
Warm Regards
Nompumelelo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing supervisory team for assistance and here is your reference number for a follow up REQ:***
Warm Regards
Nompumelelo