MTN increase monthly tariff without notice since Autopage takeover
<p>I have been a client with Autopage for the past 15 years. I have noticed with my last debit order that they increased the tariff from my contract from R602 p.m to over R800 p.m. Upgrade done with Autopage in January 2016 with an agreed tariff on mail. Numerous mails to MTN with no response.</p> <p>Ref ***0 after 6 mails no response</p> <p>Ref <span style="font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-ansi-language: EN-ZA; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><font color="#000000">*** after 2 calls no response</font></span></p> <p> </p> <p><span style="font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-ansi-language: EN-ZA; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><font color="#000000">I will be referreing this matter to the Consumer Protection Act. Consumers beware of this please.</font></span></p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested & are awaiting a copy of your contract from auto page. We anticipating to receive the document with 2 days. Once the documents have been received the matter will be attended to.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested & are awaiting a copy of your contract from auto page. We anticipating to receive the document with 2 days. Once the documents have been received the matter will be attended to.
We would like to assure you that we are actively working to improve our service levels.
Kind regards
Nompumelelo
REQ:***
Dear MTN
i have still not received any feedback or assistance even after promises made around SLA for feedback. I assume you will conveniently collect the funds from my account at the end of the month.
Can someone please give me a call to resolve this.
kind regards
Dear MTN
i have still not received any feedback or assistance even after promises made around SLA for feedback. I assume you will conveniently collect the funds from my account at the end of the month.
Can someone please give me a call to resolve this.
kind regards