MTN: Incorrect migration package loaded

Item: MTN South Africa
Rating: 1
Author: Jeremiah M

I have been struggling with MTN on the package migration i did with them almost a month back it has been done incorrectly.

MTN has multiple products referred to as MY MTN Choice 5GB.

I app**** for a migration from "MTN made for me s" to "My MTN choice 5GB 10GB + 10GB"

Since then I have been put on an incorrect package and they keep giving me new reference numbers every time i call to make follow up.

I want to make my monthly payment, but I have been billed incorrectly as a result of being put in an incorrect package.

Their Technical department and Migration department keep shifting the blame to one another but not resolving my case. I need higher intervention for my query to be attended to.

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

02 Sept 2019, 10:10

Good day Jeremiah

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter. We will revert to you.

Warm regards,Mazwi ZumaComplaints Analyst

Best regards,

MTN South Africa's reply02 Sept 2019, 10:10

Official

Best regards,

MTN South Africa's replyOfficial

02 Sept 2019, 10:11

Best regards,

MTN South Africa's reply02 Sept 2019, 10:11

Official

Best regards,

Jeremiah M's updateReviewer Update

02 Sept 2019, 12:37

Hi Mazwi Zuma

I will await your response.

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Jeremiah M's update02 Sept 2019, 12:37

Reviewer Update

Hi Mazwi Zuma

I will await your response.

????????????

MTN: Incorrect migration package loaded

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