MTN - INCORRECT ITC REPORTING FOR A ********** CONTRACT NOT RESOLVED 8 MONTHS LATER

MTN ALLOWED ***** to happen in my name back in January 2022.

While they make it super easy for someone to take out a ********** contract, you, as the affected party, have to jump through hoops to get it investigated. I did everything and it was found to be ***** that was committed in my name and supposedly closed on MTN's side.

Every 3 months I get a notice on my ITC that I have a default account with MTN and my credit score is affected. MTN's own ***** department found the contract to be ********** (I've NEVER been an MTN customer). But yet in May 2022 and again in August 2022 they are reporting to Experian that I have a default, unpaid account with them, lowering my ITC score.

I've tried dealing with the area manager, who put me onto the store manager where I logged my dispute for investigation and NOTHING happens.

TransUnion also investigated and found this to be **********. EXPERIAN are a nightmare and impossible to deal with.

I want this removed from my name. With my son matriculating and getting ready for tertiary studies, if this affects my ability to secure him a student loan, then there are going to be massive issues.

Also, I'd like to report MTN to whoever their regulatory body are. I'll do some investigations this weekend and report this. You make it easy for people to commit ***** in innocent people's names, but then can't even get your records straight when you've investigated the matter and confirmed it was *****!

Sort your system and my ITC out!