MTN - INCORRECT INFORMATION PROVIDED ON CLIENT SERVICE BASE

Good morning.

Upgrade for my MTN contract shows on all the MTN system that i am upgradeable in September 2018. I went to the MTN Shop to do my upgrade then the person who help me said i can only upgrade on the 1 December 2018. I call 135 choice no 4 and it confirm that i can upgrade on the 30 September 2018. I sent a email on Resolversa with reference . MTN responded Thank you for emailing Customer Care, We apologize for any inconvenience caused. Please not that the system shows that you are due for upgrade and you can go to the nearest MTN store they will be able to assist you, Kind regards. Customer Service MTN SA, On the 9 September 2018 i return to Green Acker MTN Store, to assist me with a upgrade and the system still blocked me to do and upgrade. Then i called MTN Customer Service again with reference where the gentleman said i will be able to assist us with an upgrade. This morning i spoke with MTN to confirm the confirmation where the female said it must be forward to a supervisor if they will be able to assist or approve this upgrade.

The making promises and cannot keep their promises. I am very disappointed with MTN and having four contract with them.