MTN INCORRECT DATA ALLOCATED

On the 05 September 2019 I took a third contract with MTN, after having numerous issues with my night data on my first data sim not being used, I was tired as I was not getting any feedback or reimbursed on the cash data I had to load when my day data was being used for day and night. That’s my first complaint. Secondly when I took this third data sim contract it was advertised as R149 for 10gig day and 10 gig night data, but when the data kicked in I was allocated 1.7 gig night data and 1.7 gig day data which was pro rata and I knew it was not right as that was only half of 5gig and not 10 gig as signed up for. When my new data kicked in on the 12 September 2019 I was given 5 gig day and 5 gig night data. Where is my 10 gig that I signed the contract for? Please see attached contact signed. I want my data to be given to me as I have paid the full amount that was due but only received half of the data deal. I have spoken to Delene from the Chatsworth branch and she had put through this query more than 2 times now and I keep getting reference numbers as follows: 14.49pm - 12 September 2019 - reference number: *** stating query has been escalated. 03.09am - 15 September 2019 - reference number: *** stating query resolved. 09.00am - 15 September 2019 - reference number: *** stating query re-opened. 16.48pm - 20 September 2019 - reference number: *** stating query has been escalated. 16.47pm - 25 September 2019 - reference number: *** stating query has been resolved. Then I contacted Delene from Chatsworth yesterday again 26 September 2019 at 15.22pm asking her about this and she told me she opened this on her computer and its showing query still open and she will call me in a few minutes and I never received any call from her since yesterday. I am having endless problems with MTN and this data not being given correctly on one sim contract and the night data not being used on the other sim contract. But without failure MTN bills me every month and they payment is paid to them when due. I am very displeased with these absolute poor services from your company and I feel ****** and MTN is not giving me what I'm paying for. I have had enough of this lies and deceit and I want to cancel all 3 contracts with your company.