MC
Muizz C
1 reviews | Active since Mar 2012
23 Sept 2019, 10:59
MTN incorrect contract
I upgraded my contract last month. I was supposed to pay R199 pm got my invoice this month and MTN are billing me R690 for this contract now they giving me the run around to sort this out. This is riduculous.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
23 Sept 2019, 15:11Good day Mr Muizz Chcktay Thank you for taking time to raise your concerns with MTN Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery The query is been escalated to system support to verify if package is loaded is correct, if not so it will be corrected and we will credit account accordingly Thank you Warm Regards Zamokuhle NgubaneMTN
Best regards,
MTN South Africa's reply23 Sept 2019, 15:11
Official
Good day Mr Muizz Chcktay Thank you for taking time to raise your concerns with MTN Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery The query is been escalated to system support to verify if package is loaded is correct, if not so it will be corrected and we will credit account accordingly Thank you Warm Regards Zamokuhle NgubaneMTN
Best regards,
MTN South Africa's replyOfficial
23 Sept 2019, 15:21 Good day Mr Muizz Chcktay
As per Subscriber Agreement forwarded to you
The package is on ***
Package Type is 24MTH MTNCHOICE 5GB,C_5 @ R697.95
Thank you Warm Regards Zamokuhle NgubaneMTN
As per Subscriber Agreement forwarded to you
The package is on ***
Package Type is 24MTH MTNCHOICE 5GB,C_5 @ R697.95
Thank you Warm Regards Zamokuhle NgubaneMTN
Best regards,
MTN South Africa's reply23 Sept 2019, 15:21
Official
Good day Mr Muizz Chcktay
As per Subscriber Agreement forwarded to you
The package is on ***
Package Type is 24MTH MTNCHOICE 5GB,C_5 @ R697.95
Thank you Warm Regards Zamokuhle NgubaneMTN
As per Subscriber Agreement forwarded to you
The package is on ***
Package Type is 24MTH MTNCHOICE 5GB,C_5 @ R697.95
Thank you Warm Regards Zamokuhle NgubaneMTN
Best regards,
MC
Muizz C's updateReviewer Update
23 Sept 2019, 17:20If you listen to the telephonic conversation i agreed to a contract at R199 pm not R697
MC
Muizz C's update23 Sept 2019, 17:20
Reviewer Update
If you listen to the telephonic conversation i agreed to a contract at R199 pm not R697
MC
Muizz C's updateReviewer Update
25 Sept 2019, 15:23I am trying to get through to MTN Direct to get my recording of my conversation since I am not getting any reply here. I have tried the entire day nobody answering the phones there. MTN this is really the ****iest service ever.
MC
Muizz C's update25 Sept 2019, 15:23
Reviewer Update
I am trying to get through to MTN Direct to get my recording of my conversation since I am not getting any reply here. I have tried the entire day nobody answering the phones there. MTN this is really the ****iest service ever.