MTN incorrect charges and terrible service

MTN service is terrible

I used the MTN app do to a simple upgrade on my contract. I received my phone no hassle, until I received a invoice a month later billing me for R4000 for a migration instead of a upgrade.

I logged 13 calls spoke to at least 20 agents in a attempt to have the issue resolved.

please note I have been due for an upgrade for years.

and its been more than a months since my initial call was logged.

MTN Service is shocking and terrible, but sadly not surprising