Mtn incorrect billing. No care for clients

Hi Mtn Accounts

The sim card number in question is ***. My name is Welile Thabiso Daka.

The deal that I chose is R199 per month for 60gig. I was charged R768.47. Please correct this billing. I reversed this amount because it's not what we agreed upon.

Please revert back to the recorded convo when the sale was made. I NEED THIS FIXED ASAP.

I WOULD LIKE TO PAY THE BILL MYSELF, TO AVOID INCORRECT MONEY TAKEN OUT OF MY ACCOUNT WITHOUT MY CONSENT.

Please sort this out so that I can make the manual payment.

I need your banking details and my ref number in order to pay.

Kind regards Welile Daka ***

MTN'S RESPONSE:

Hi Welile. Apologies for the delayed response. Please note that your first invoice includes prorata which is a once-off. Going forward you pay the correct amount. The debit order was unsuccessful, to prevent the line from being suspended. Please make a payment of R 779.97. Please find the MTN banking details for payments below: - Bank Name: ABSA Account Type: Current Account number: *** Branch code: 632005 Please remember to include your MTN contract cell phone number or MTN contract account number as your reference when making a payment.

You can also make the payment at your nearest MTN store.

~Linda

My resposes:

Hi sis Linda.

You guys need to call your clients.

1. The package given to me is wrong. 2. I must just aacept that I must pay prorata which was never explained to me? Just because you wil close my line?

Must I take this to hello peter to have you guys service me?

What is this R779.97 for, can Mtn be courteous enough to explain to their clients?

Seeing that the package is R199.00?

Would Mtn be professional enough to send us a bill?

Seems like you guys do not want our business.

I need a call from your accounts department ASAP.