MTN incorrect billing and inability to sort out in 3 months.

<p>After porting to another service provider, and paying the full porting invoice. MTN all of a sudden charged me and additional R20K - there are no invoice for the specific item. The amount just magically appeared between the one months invoice's closing balanace and the next month's invoice opening balance - which is the same date.....</p> <p>Having called various times - the help desk operation informed me that the incorrect bill will be fixed and the amount removed. However the billing system will take a month to sort out and I was should stop the debit order – just pay what I owe for the month – for the other 2 cell phones that are on the same account. </p> <p>This dis not happen. Not even an email to customer care got them to respond. The only responce I got was when I wrote my previous hellopeter review.</p> <p> Jul 12, 2017 - Official private business reply:<br />Dear Claudia, </p> <p>Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.</p> <p>We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.</p> <p>Kindly note we have logged the refund request for you. The process takes between 3 to 4 working days to reflect on your account. </p> <p>We would like to assure you that we are actively working to improve our service levels.</p> <p>Warm regards, </p> <p>Willem Jnr Loots</p> <p>MTN Complaints Management Team </p> <p><br />Day 4 has come and go - there was no refund. I have phoned again and again, emailed and emailed, and no responce. They just closed all the tickets on the system. </p> <p>The money I now pay in every month to cover the costs of the other 2 cell phones, also did not go off against those 2 cellphones? It went off the incorrect amount I was billed for..Why ? I did exactly what they TOLD me to do? I opened another ticket and they said that they would get back to me in 48hrs. That did also not happen. Friday they suspened the other 2 active cell's that my kids are using. When I phoned to get it unblocked, they said that they cannot do that as these are in arrears... So now my kids are without cellphones, which is a huge safety concern as they will be travelling over the school holidays. I can't take out new contracts for them or terminitate these contracts either. </p> <p>Further investigation also shows that MTN upgraded their billing system in 2009 (where the incorrect amount aparantly comes from) and had numerious customers affected - incorrect, overbilling and suspension of cell services. There are numerious customers that experienced the same problem that I am having now from almost 10 years ago. </p> <p><br />https://www.moneyweb.co.za/archive/mtn-billing-problems-eddie-moyce-customer-relation/</p> <p>http://www.itweb.co.za/comments/index.php?task=search&keyword=mtn%20billing&date_range=no</p> <p> </p> <p>and some of them even got blacklisted.... </p> <p>So Please Willem Jnr Loots from the MTN Complains Management Team. Please respond to this new complaint - and don't just type a reply - phone me and tell me if MTN can sort this out or if I should take this up with the Independent Communications Authority of South Africa.</p> <p> </p>