MTN incorrect billing and 10 emails and calls later still no response and not correct

On 12 May 2018, I received an email from ********** confirming my upgrade for the MTN Choice 350 and that my total price is R369 a month - this is due to the fact that I took a no phone contract as a new phone was purchased cash - in my personal capacity.

The consultant confirmed that at the end of May, I will still be debited the previous contract agreed amount however, at the end of June 2018, my installment will be R369.

However, to my surprise, I was debited R703. I queried this on at least 10 occasions via phoning 135 and emails. I was informed that I will be credited R262. I emailed again to advise that the difference between R703 and R369 (agreed contract amount) = R334. My new statement arrived and I was only credited R262 and not R334.

The complaint was escalated again on Friday and again, I explained the above. I received a reference 1- ********** 4838 on Friday at 16:29. I emailed this reference number again to customer care and I have still not received a response. I wonder if I will get a response.

One of my emails did not that should this not be sorted, I will have no alternative but to cancel this contract as MTN is in breach and not adhering to the contract agreed upon.

Bronwyn