1 reviews | Active since Feb 2018
MTN incorrect billing 3 yrs!
Its now been 3 years!!! MTN still billing me for sms bundels and data bundels ontop of my normal contract account. I never asked or give permistion for this extra bundels, and i never use them!!!!....been trying to cansel them the past 2 years at MTN shops and costomer care... nothing. My contract supose to be R400 per month incl itemized billing etc.. With this extra bundels it comes to R750 per month, and NO! i rarely go over my call minute limmit. I am fed-up with bad "customer care"....it seems to me that no one knows how to fix my account and it just gets passed on to the next useless emploee. Now my service is suspended...... and MTN ows ME R12k????? I've always been a MTN client (more than 18 yrs) What now MTN????
Dear Jan Besteman,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the services that were added.
According to our records this matter was resolved in March of 2017. A credit for the additional services was credited back to your MTN account. MTN has since then being billing you only for the service's that come with the package.
Please send us a copy of your contract to *** that shows that we are billing you the incorrect amount and we will investigate and correct.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Jan Besteman,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the services that were added.
According to our records this matter was resolved in March of 2017. A credit for the additional services was credited back to your MTN account. MTN has since then being billing you only for the service's that come with the package.
Please send us a copy of your contract to *** that shows that we are billing you the incorrect amount and we will investigate and correct.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,