1 reviews | Active since Oct 2012
Early January in done an online upgrade on my MTN contract, I got a call from the lady from MTN which assist with the upgrade, 3 days later I thought to myself why take a contract phone out if I can buy it cash. I called in to MTN 808 number, cancelling the contract, the lady whom assist me said she will send an email on my behalf cancelling the contract. I received my January bill and I was billed for the new contract, I called MTN again which the MTN staff transferred me up and down for the whole duration of the call. I called again in last week and again I spoke to a few please sending me up and down. I got new refers from last week calls. REF ********** 9 and Ref ********** 18.. up to today I was told that Christ would call me and in my February bill I’m charged again with the new contract value. I will not pay the bill. I will not pay anything on this bill and any legal fees.
Good day Curt,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query through to our online Management for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Curt,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query through to our online Management for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
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