MTN. ***********. UNPROFESSIONAL. USELESS.

Congratulations MTN. You take incompetence to the next level. I upgraded my contract to the MTN MyChoice 5GB plan in June this year @ R199 p/m for 24 months. It all went well until 22 October when the debit order suddenly increased to R235.35. Not a huge amount I know, but I signed a contract for R199 per month for 24 months and I have no subscriptions and I set all my spending limits to R0.00 so there is no explanation for the extra charges. I tried sorting it out but the call centre is totally useless. After battling for a month with no luck, the next debit order went off, for the amount of R260.00. Another increase. I was eventually referred to Sibusiso. No luck there, as his phone cut off every time before it even rang. (He's obviously using MTN) I was then referred to Reuben who told me they were having issues with their new billing system. He assured me he would get back to me the next day, which he never did. I tried calling him several times now. The phone just rings. Then I get a response that I have dialled an invalid number followed by a sms from him that he would call me back. He is no doubt using MTN as well because it seems his phone is not working either. I'm now waiting for the next nasty surprise from MTN because it seems that there is not one single person competent enough to sort out this matter and obviously nobody at MTN gives a ****. After all, they only work there..... Or NOT.