MTN *********** staff selling wrong product and we have to pay for their mistakes!

MTN Staff selling wrong packages to clients!!!!!! I was looking online at the business sim only for the special 500GB for R599 for 24 month contract . I needed to speak to someone regarding my requirements and if this package would work for my business. After many endless phone calls trying to get to the right consultant, i managed to get to a lady Lerato Mazibuko, specialist - integration. I told her that i need data share on this package, as my staff works remotely, and that they work from home. So i need to share the data to them. she said that this package will work. I received the sim and after trying to add the other sims for the data share , It did not work. I once again phoned her no respose so emailed her to tell her of the problem , got hold of business technial and there i am told that the business package is NOT a data share, so they could migrate me to the expensive 1000GB which is too much and expensive. Then in personal sim only there is one for 100GB for R299 per month for 24 month contract but they could not migrate me from Business to personal. So i said to them had they carefully listened to my needs after explaining that i need data share and that my staff work from home and not at the work place, this would not have been a problem. So i said that i was sold the wrong package and they said i would have to cancel it. So i did. I had not used any data on this contract and when i realized the wrong package was sold to me, i immediately notified Lerato and told her to cancel on the 1/10/2021 I asked for confirmation of cancelation but never received an answer, on 20/10/2021 i sent my cancellation to numerous departments asking for the confirmation of my cancellation request. they only logged it on 22/10/2021.Now i get a letter stating that I need to pay an early termination fee of R2 828.00 This is ****************. I feel that they staff get trained to sell us the wrong package so that they can score on the cancellation fees. We are struggling today and that is out right immoral to charge such a fee. Had she carefully listened to my business needs she would have advised that it was not the correct one for my needs. Why do they sell me something I don`t need . Are the staff of MTN not properly trained to know their products???? This is by far the worst service i have ever had, is this the future of MTN, great deals but an appalling service and information about the products. contacting MTN is a tragedy on its own.

This is on the bill: One month undiscounted subscription fee, contract end 26/09/2023 charge R1938.26 , months remaining: 22 Total : R2229.00 Unbilled balance Charge R599.00 Total R599 Total ex Vat R2403.80 Vat R424.20 Early termination Total: R2 828.00

Their letter states that the date request is 22/10/2021 Early termination date 21/12/2021 When i sent my letter of cancellation on 1/10/2021 and why the 2 months on the early termination. ? So watch out for their *********** staff who don`t care and have no pride in their jobs. I refuse to pay for their mistake of selling me the wrong product. Carla Mulder