MTN *********** STAFF AND POOR SERVICE DELIVERY

MTN staff are so *********** and unprofessional. I've been struggling to cancel my phone contract since November 2021. I called 135 and was only informed that the systems are offline and that i must call back in 2 hours. Called back and systems was still offline so the consultant promised to call me back - never called me at all. Walked from branch to branch to get assistance in the store - they referred me back to 135. This was my MTN journey for December 2021 as well and on the 3rd of January 2022 i visited the MTN branch again for help - no help received at all. Called 135 again - systems still off.

Today i called 135 again and spoke to a consultant and her supervisor. Apparently there is NO RECORD that i called or visited the branches to request a cancelation. There's no record of their unprofessional treatment to clients or the lack of good customer service.

I will NEVER do any business with MTN ever again.

UNPROFESSIONAL CONSULTANTS, POOR LEADERSHIP, NOT CUSTOMER FOCUSSED, ONLY FOCUSSED ON THEIR OWN SALES AND MAKING MONEY.