MTN *********** Service

I recently ordered a new laptop and router through a telesales consultant.

On receiving the equipment I was not satisfied with the quality of the laptop and then Contacted MTN Customer service to assist in return and replacement of the device.

They advised that I contact MTN direct which I was then supposed to be put through to and the line was then dropped. I called MTN direct again and got through to a consultant where I asked for the process of return and was advised that I need to take everything I received to any MTN store from where I can have it returned. I followed this advice and took it to the Clearwater MTN branch where I was told that MTN no longer hold exclusive rights to that store...? So they cannot take the device and then I was advised to go to the Westgate branch. Which in a store where everyone was lazing around on their own phones, again turned me away because they were shocked to even hear that this was advised as a process and advised me to go to yet another branch which I refused.

I drove around based on the advice I got from 3 different representives of the MTN brand all of who seem to not understand their own process for something as simple as a return.

How is it that the sales process is quick and simple yet when a query need be made on anything after the fact we as consumers are presented with hurdles of incompetence?

I would like to be contacted and my return request seen to as I am clearly not satisfied with the service I have recieved.

Please let me know what is needed from me to resolve this display of poor service.

Thank you